Branch Manager

Company Overview:

At Checkers & Rally's, we are dedicated to improving the lives of our Franchisees, Teams, and Guests. As a member of the Field Operations team, you will play a pivotal role in overseeing designated restaurants and supporting the General Management team. You will contribute to the company's mission by driving guest experience, sales performance, and profitability while fostering a positive work environment for restaurant staff.

Role and Responsibilities:

In this role, you will oversee multiple restaurant locations, support managers in optimizing operations, and ensure adherence to company standards. You will act as a key leader in mentoring staff, enhancing guest satisfaction, and achieving financial goals.

• Partner with restaurant managers to devise action plans for overseeing P&Ls and assist in resolving operational challenges at the restaurant level.
• Define monthly budget aims for the district and hold frequent discussions with your team to analyze current budget trends, notifying the Company Operations Director of any deviations.
• Support the development of managers in optimizing shift operations, mentoring and cultivating their staff, and promoting engagement within the restaurant and market.
• Ensure continual compliance with company standards concerning product quality and safety.
• Evaluate guest reviews and collaborate with managers to uplift guest satisfaction rates by empowering them to address problems swiftly and advising them on proactive strategies.
• Engage in strategic planning with managers to detect, evaluate, and handle labor efficiency dilemmas, cash protection matters, and health inspection requirements.
• Promote a workplace culture centered on employee engagement, continuous learning, and delivering helpful feedback.
• Direct and oversee the implementation of plans for cleaning and maintaining restaurant facilities.

Required Skills and Experience:

• High school diploma or GED required; college degree preferred.
• Food Safety Certified.
• Valid Driver's License.
• Experience as a District Manager or Multi-Unit Operator highly valued.
• At least two years as a General Manager with hands-on accountability for financial performance.
• Demonstrates strong leadership and team engagement skills.
• Excellent verbal and written communication abilities.
• Positive attitude and customer-centric approach with high energy.
• Ability to thrive in a high-speed and flexible environment.
• Experience in QSR (Quick Service Restaurant) operations preferred.
• Ability to develop proactive and creative solutions.
• Commitment to core values: integrity, support, excellence, and courage to advance and thrive.

Preferred Qualifications:

• Experience in strategic planning for labor efficiency, cash management, and compliance with health inspections.
• Demonstrated ability to mentor and develop managers and restaurant staff effectively.
• Proven track record of driving guest satisfaction and operational excellence across multiple locations.

Compensation and Benefits:

• Comprehensive benefits including medical and dental coverage.
• Recognition programs with performance-based bonuses.
• Competitive compensation with timely payment schedules.

About Checkers & Rally's:

Checkers & Rally's fosters a culture of employee engagement, continuous learning, and operational excellence. Our team values integrity, service, pursuit of excellence, and the courage to take bold steps toward growth. We provide opportunities for career development while maintaining a high-energy and customer-focused work environment.

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